7juu's Privacy Policy

1. Information Collection

7juu may collect the following types of information from you:

A Information you provide directly

• Full name, date of birth, and national identity details (for age verification)
• Email address and mobile number
• Username and password you create at the time of account registration
• Payment-related information — such as your bKash, Nagad, Rocket, or Upay account number (for transaction purposes)
• Information provided when contacting the support team

B Automatically collected information

• IP address, browser type, and operating system
• Pages you visit on the website and time spent
• Information obtained from cookies and similar tracking technologies
• Login time, device identifier information, and geographic location (up to city level)

C Information received from third parties

For identity verification (KYC) or fraud prevention purposes, we may collect additional information from trusted third-party organisations. This information is used only for lawful purposes.

2. Purpose of Information Use

7juu uses collected information for the following legitimate purposes:

• Account management: To complete registration, login, and account verification processes.
• Financial transactions: To handle financial activities such as deposits, withdrawals, and bonus payments.
• Customer support: To resolve your issues and provide support via live chat and email.
• Security assurance: To prevent unauthorised access, fraud, money laundering, and other unlawful activities.
• Service improvement: To analyse user experience and improve platform functionality and content.
• Responsible gaming: To identify signs of excessive play and impose necessary limits or provide assistance.
• Legal compliance: To comply with applicable laws, regulations, and regulatory authority guidelines.

3. Information Storage and Protection

A Security measures

7juu takes industry-standard technical and organisational measures to protect your personal information. All data transfers are secured through SSL (Secure Socket Layer) encryption. Passwords are stored in encrypted hash form — our staff cannot read them either.

B Retention period

Information is retained while your account is active. Even after account closure, certain information may be retained for a set period to meet legal and regulatory requirements. Once the defined period ends, information is securely deleted or anonymised.

C Access control

Only authorised staff may view your information when there is a legitimate reason to do so. All access is logged and regularly audited. Staff receive regular training on data protection.

4. Information Disclosure and Sharing

7juu does not sell your personal information to third parties. However, information may be disclosed in the following circumstances:

• Service provider partners: With trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, technology services, and similar purposes, who are bound by strict confidentiality agreements.
• Legal obligations: In response to court orders, government investigations, or other legal requirements.
• Fraud prevention: With appropriate authorities for the purpose of preventing money laundering or other financial crimes.
• Business transfers: In the event of a merger, acquisition, or asset sale, where users will be notified in advance.
• With your consent: Where you have given explicit permission.

5. Cookies and Tracking Technology

A What cookies are and why we use them

Cookies are small text files that your browser stores on your device when you visit our website. 7juu uses cookies for the following reasons:

• Essential cookies: To maintain login state, ensure security, and deliver core services.
• Functionality cookies: To remember your preferences (such as language).
• Analytics cookies: To understand site usage patterns and improve services.

B Cookie control

You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause some platform features to not work properly.

6. Your Rights

As a user of the 7juu platform, you have the following rights:

A Right to access information

You may request to know what information we hold about you. If you contact the support team, we will provide a detailed report within a reasonable time.

B Right to correct information

If there is any inaccuracy or incompleteness in your information, you may request a correction. Providing accurate information is essential for secure transactions and account protection.

C Right to delete information

In certain circumstances, you may request that your information be deleted. However, some information must be retained for a defined period due to legal obligations.

D Right to object to processing

You may object to marketing communications or certain types of data processing. Once we receive your request, we will review it and take appropriate action.

E Right to data portability

You may request to receive the information you have provided in a structured, easily readable format.

7. Protection of Minors

7juu is strictly committed to protecting minors. This platform is for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21. If we learn that a minor has created an account, it will be closed immediately and the associated information will be deleted.

If you suspect that a minor is using our platform, please notify our support team immediately.

8. International Data Transfers

7juu's servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that equivalent data protection standards apply in the destination country. All third-party partners are contractually bound to maintain privacy standards consistent with this Policy.

9. Changes to the Policy

7juu may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• By publishing a notice on the website
• By sending a message to your registered email address
• By requesting acknowledgement when you log in to the platform

If you continue using 7juu's services after any changes, you will be considered to have consented to the updated policy. The date of the most recent update will always be shown at the top of this page.

10. Responsible Gaming and Data Protection

7juu believes that responsible gaming and data protection are inseparable. We monitor your gaming activity to identify signs of excessive play and provide timely assistance. Information collected for this purpose is used solely for your protection, not for marketing.

To learn more about responsible gaming, visit our Responsible Gaming page.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our data protection team will review your request and respond as soon as possible.